I love hockey. Like fewer people, but still a great many, I participate in both regular season and playoff hockey pools. In my case, I’ve been the organizer of my pool for a few years now. The service provider we use is called Officepools.com, and they have provided us with great service – rock-solidity and accuracy being the biggest factors – for just $20 for the whole group.

Last night, of course, was game 7 of the Stanley Cup Finals, and New Jersey emerged as the winners over the Ducks of Anaheim. And the end of the season also brought the end-of season remarks from the owner of Officepools.com, entitled Brief History…. It may not be a blog, which a lot of people seem to be becoming quite fundamentalist about, but it is a great sign of a clue – something that is clearly evident throughout the season, from the personal replies to requests for support and the dozens of little things ways that the service has improved lately. Much larger businesses could learn a lot from this small, one-man show.