: “Our stupid industry pitifully undervalues good web writing.” Bravo! In my experience this is completely correct. Sadly a lot of writers resist learning about the web as well, and so can’t transition to becoming good web writers in the first place.

Zeldman does repeat the old saw that people don’t read, though, which I simply don’t believe. They don’t read everything on every page. But if there’s actual unique content, they’ll read it. They do every day – millions of people read websites very thoroughly. But in general I agree with the proposition.

I approach this from the point of view that the workflow involved in developing sites is fatally flawed. Contrary to many, I don’t believe websites are primarily IS/IT projects, or that they should be managed by technical managers. Of all the activities that must be carried out to make a successful website, only about 30% of these are “technical” in the sense that a programmer, DBA, or other coder must be involved. Content development, graphic design, IA – all these are more fundamental to the development of a website than ANY technical function. The leadership of a web project should be done by a person who can speak intelligently to all of those folks: the editors and writers, the programmers doing any application development or DB work, the IA person and the graphic designer. And each of those functions should be done in concert with all the others on the team.